“`
Arrow Cars Website and Booking Terms
These terms apply to bookings made through the Arrow Cars website,
mobile application, telephone booking service and online booking system.
1. About Us
Arrow Cars is operated by Nova Rides Limited (Company Number 10852431),
trading as Arrow Cars and operating as part of DG Group.
For further information, please refer to the
Arrow Cars Account Application PDF.
2. Bookings
All bookings are subject to vehicle availability.
A booking confirmation does not guarantee a specific vehicle type unless
expressly agreed.
Customers should allow sufficient time when making bookings for airports,
rail stations, events or other time-critical journeys.
Arrow Cars cannot accept liability for delays caused by circumstances
beyond our reasonable control including:
- Traffic congestion
- Road closures
- Adverse weather
- Accidents
- Vehicle breakdowns
- Events affecting local transport networks
3. Pricing
Prices quoted at the time of booking are based on the journey details provided.
Additional charges may apply where:
- Journey details change
- Additional stops are requested
- Waiting time is incurred
- Parking, tolls or airport charges are applicable
Corporate account customers will be charged in accordance with their
agreed pricing schedule.
For further information, please refer to the
Arrow Cars Account Application PDF.
4. Cancellations
Bookings cancelled after a driver has been dispatched may incur a cancellation charge.
For prepaid bookings, refunds will generally not be available once a driver
has been allocated to the booking.
Refund requests must be submitted through our website within 90 days of the booking date.
5. Passenger Responsibilities
Passengers must:
- Wear seatbelts where legally required.
- Treat drivers and vehicles respectfully.
- Not smoke or vape within vehicles.
- Not consume alcohol unless expressly permitted by law and the driver.
- Ensure luggage is suitable for the vehicle booked.
Additional cleaning or damage charges may be applied where a vehicle requires
professional cleaning or repair.
6. Children and Vulnerable Passengers
Children must travel in accordance with UK law.
Where a child or vulnerable passenger is travelling alone, this must be
disclosed at the time of booking.
Arrow Cars reserves the right to refuse transportation where appropriate
safeguarding arrangements have not been made.
7. Lost Property
Passengers remain responsible for their belongings.
Arrow Cars will make reasonable efforts to recover lost property but accepts
no liability for items left in vehicles.
A return charge may apply where an item is delivered back to a customer.
For further information, please refer to the
Arrow Cars Account Application PDF.
8. Limitation of Liability
Arrow Cars will provide services with reasonable care and skill.
We shall not be liable for any indirect or consequential loss, including
missed flights, missed appointments, loss of profit or business interruption
resulting from delays beyond our reasonable control.
Nothing in these terms limits liability where it cannot legally be excluded.
9. Corporate Accounts
Separate Account Terms and Conditions apply to all approved Arrow Cars
corporate accounts.
10. Privacy
We process personal data in accordance with our Privacy Policy and UK GDPR requirements.
11. Governing Law
These terms are governed by the laws of England and Wales, and any disputes
shall be subject to the exclusive jurisdiction of the courts of England and Wales.